MTN assures of improved subscriber experience

At its first inaugural Customer Engagement Day (CED) in Lagos, MTN has assured its 90 million customers in Nigeria of improved subscriber experience.

The CED with the theme: “We See You. We’re With You,” MTN said it understood the pain points of its teeming customers and would ensure hassle-free services.

Indeed, from immersive tech demos to authentic conversations with MTN’s leadership, the event provided an unforgettable experience for hundreds of in-person attendees and thousands more online.

Responding to questions during the Karl2U fireside chat, MTN Nigeria’s Chief Executive Officer, Dr. Karl Toriola, answered questions from customers.

He spoke candidly about MTN’s evolution from a service provider to a purpose-driven enabler: “We’ve invested heavily to build a network that delivers value for money. While data in Nigeria remains among the most affordable globally, our priority is quality and consistency that truly powers ambition. Today is about transparency: answering your questions, listening to your concerns, and showing that MTN is not just a service provider, we are a partner in your journey.”

In his opening remarks, Chief Operating Officer of MTN Nigeria, Ayham Moussa, emphasised the depth of MTN’s commitment: “When MTN began, it was built by people like you; engineers, entrepreneurs, everyday Nigerians.

Today, we connect over 80 million people, and our focus remains simple: to stand with you in your hustle, support your ambitions and make life easier. This journey is about listening, improving daily, and being a shield for homes and businesses across Nigeria.”

One of the day’s most valuable sessions was the Data Usage & Management Conversation, where customers learned practical data-saving tips and discussed everyday challenges.

Chief Customer Relations & Experience Officer at MTN Nigeria, Ugonma Nwoye, encouraged smarter data habits and reaffirmed MTN’s commitment to transparency: “We know how essential data is; it’s how we live, work, and connect. From parents streaming classes to small businesses on Zoom, we see your daily realities. That’s why we’re focused not just on providing data but on helping you use it better, with practical tools and tips that put you in control. We hear you, and we’re acting on what you’ve told us today.”

MTN assures of improved subscriber experience