NSITF assures on quality service
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The Managing Director of the Nigeria Social Insurance Trust Fund(NSITF), Oluwaseun Faleye has assured that beneficiaries of the Employees Compensation Scheme (ECS) experience the best possible service.
He gave the assurance when the National Coordinator of the Service Compact With All Nigerians (SERVICOM), Mrs. Nnenna Akajemeli visited the headquarters of the NSITF in Abuja.
In a statement yesterday by the General Manager, Corporate Affairs at the NSITF, Nwachukwu Godson the managing director restated the commitment of the agency to quality service delivery to its enrollees.
Faleye stated that his leadership has already initiated reforms aimed at enhancing service delivery while increasing transparency in the operations of the NSITF.
He assured the SERVICOM boss that the NSITF would go “Above and Beyond to ensure that the beneficiaries of the Employees Compensation Scheme experience the best possible service.”
Falaye said: “Quality service delivery is at the core of what we intend to achieve in NSITF. We are fully committed to ensuring that all our operations are streamlined and aligned with the highest standards of efficiency, which is essential in service delivery, and we see SERVICOM as a key partner in this regard.
He emphasised the need for the nodal officer, desk and focal officers of NSITF to have a robust knowledge of the agency’s processes and procedures while collaborating with key departments to make the engagement with SERVICOM National produce the required results.
Falaye, who pledged the adoption of NSITF’s updated Service Charter, said the document will be subject to continuous review to ensure “it is dynamic, vigorous and interactive as a base point for the evaluation of the Fund’s services.”
Akajemeli highlighted the significance of quality service delivery in public institutions, especially in agencies like NSITF that is responsible for the welfare of Nigerian workers.
She called for partnership to ensure that the services provided by NSITF meet the expectations of its stakeholders, including beneficiaries.
Akajemeli urged the NSITF to work closely with SERVICOM in reviewing and optimising its processes to align with global best practices.
She added that the visit aimed to solicit collaboration between SERVICOM and NSITF to improve service delivery and enhance customer satisfaction across NSITF’s operations.
She also expressed satisfaction with the improved service delivery in the NSITF and expressed optimism that the new management will do more.
https://thenationonlineng.net/nsitf-assures-on-quality-service/
